EXCHANGE & RETURN POLICY

For the protection and piece of mind of all of our valued customers, swimwear bottoms, skirts (with pants), and one pieces may not be returned or exchanged (excluding genuine manufacturers faults). Please feel free to contact us if you are unsure of your size or would like some help on choosing a style. We also encourage you to check the sizing guide specific to the swimwear brand you are selecting to avoid any disappointment when purchasing online. We are happy to exchange swim tops, tankinis, or swim skirts (without pants) subject to the below terms.

We can exchange or issue a credit within 7 days of purchase or delivery providing the following conditions are met;​
– All tags are still attached
– The garment has not been worn or washed and is in excellent resalable condition

The customer is responsible for the cost of return postage.
Once the item has been received and inspected, we will send your new selection at no extra postage charge.
We can only offer one no-charge exchange per invoice.

PLEASE NOTE: All discounted / sale items are final. No returns or exchanges (excluding genuine manufacturers faults). 

SHIPPING INFORMATION

AUSTRALIA

FREE SHIPPING on orders over $100
Flat Rate Standard $10 or Express $15 shipped via Australia Post.

Your order will usually be dispatched within 2 working days. If the item you have ordered is temporarily out of stock it may take a little longer, in which case you will be notified. Please allow 2-6 working days for delivery to metropolitan areas, 4-10 working days for rural areas and a few extra days to Western Australia, Northern Territory and Tasmania. 
​We will email you a tracking number once your order has been dispatched.

INTERNATIONAL

We do not currently have an online option for overseas shipping, however we are happy to process special orders and calculate postage in house. Please email your enquiry to info@reefgoddess.com

MANUFACTURER FAULTS

Although we do our best to ensure the consistent quality of your product, occasionally it is necessary to return a product due to a manufacturers fault. Customers have 30 days from the day the product was delivered to claim a manufacturing fault.

Please contact us by email if you need to make a manufacturers fault claim.
info@reefgoddess.com

Faulty items are to be returned to:
Reef Goddess 
384 Shute Harbour Rd
Airlie Beach QLD 4802

Claims can’t be made for damaged caused by the customer, rough treatment, or incorrect storage.
Goods with diamantes, flowers and other decoration require extra care by the customer as they may
become dislodged if kicked or rubbed against another surface.

Please be aware size and fit can vary between styles.
We can’t guarantee every style will fit every customer even if it is their usual size and brand.
​Incorrect size/fit is not a manufactures fault.

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